An AC running but not cooling still has its fan turning, but the air coming out stays warm, and a repair visit goes much better when you describe that before anyone arrives. The fan is running and the cooling is not. The company's fault list for this symptom names four causes. This guide sets out those causes, what to write down before you book, and what the booked visit should look like.
This guide uses Top Fixers, a Dubai technical services company that does AC repair alongside plumbing and electrical work, as its reference. Its published AC repair process starts with a diagnostic inspection and a fixed written quote, and that sequence is what a good booking should follow whichever company you choose.
A note on how this article was made
The company had no hand in writing, commissioning or reviewing this piece. Every service detail here is taken from its website as it stood when the page was read in October 2026, so check current figures with the company before you book.
The four usual causes of an AC running but not cooling
If your search was for AC not cooling Dubai help, the first job is to match the symptom to a cause. The company's own list of faults for an AC that is not cooling but still has its fan running names four:
- Low refrigerant from a leak. The company lists a refrigerant leak as a cause. Its gas refilling includes leak detection, so ask whether the leak check is part of the quote.
- Dirty condenser or evaporator coils. The company lists dirty condenser or evaporator coils as a cause. Ask whether the diagnosis covers cleaning, or whether cleaning is quoted as a separate job.
- A failed compressor or capacitor. The company lists both as causes. Compressor replacement is quoted per unit capacity, so the figure depends on the unit you have.
- A blocked air filter. The company lists a blocked filter as a cause too. Check the filter yourself before you book, and note when it was last cleaned.
The company's AC repair process starts with a diagnostic inspection, so your notes give the technician a starting point for that inspection.
What to write down before you book
Five minutes of notes makes the first call shorter, and the company's visit starts with a diagnostic inspection and a fixed written quote. Write down these details:
- When it started. Note whether the cooling faded gradually over days or weeks, or stopped all at once.
- Which unit and room. Say which indoor unit or room is affected, and whether the fan runs on every setting.
- Unit type. Split, central, ducted or package. The company works on all four, so say which one you have.
- Sounds, drips and smells. Water dripping from an indoor unit is on the company's list of faults, so mention it if you see it.
- Thermostat setting. Note the set temperature and whether anyone changed it recently.
- Service and repair history. When the filter was last cleaned, when the unit was last serviced, and any earlier gas refill or repair.
- Access. Who will open the property, and where the outdoor unit sits.
What the booked visit should look like
Start with the diagnostic inspection. The company says a small diagnostic fee applies and is waived when you go ahead with the repair. The site does not state the amount, so ask for it when you book, along with what the fee covers.
Then comes the fixed written quote. The company describes its process as a fixed price in writing before any work begins, and that is the point to hold any provider to. Ask for the quote in writing before any work starts. If the inspection finds more work than the quote covers, ask for the change in writing before it goes ahead.
The figures to compare are AC repair from AED 149 and gas refills start from AED 150. Those are starting points, so a quote for your unit can sit above them. Compressor replacement has no single figure, because it is quoted per unit capacity.
A routine service is a different booking. What a standard AC service covers explains that route, and a fault like this one belongs on the repair route instead.
Check the refrigerant type before you book
Gas type affects what a quote should say, so note the refrigerant type early. Look for it on the rating label of the outdoor unit or in the unit's manual, and write it in your notes. The company's gas refilling covers R22, R410A and R32, and it includes leak detection. If your unit uses one of those three, say so when you book. Top Fixers' gas refills cover those types with leak detection, so ask whether the leak check is part of the quote. If the label is hard to read, say that too, so the technician can bring the right gas and tools to the first visit.
Water dripping from an indoor unit
Water dripping from an indoor unit is one of the faults the company lists for an AC that is not working as it should, so do not treat it as a small detail. Note where the water appears, how often it drips, and whether the unit still cools while it does. Switch the unit off if water is pooling on the floor, then book the diagnostic inspection and ask for the fixed written quote before any work starts.
Questions about a fault like this
Is a gas refill the same as a repair?
Not always. Gas refilling is one item in the company's AC repair scope. The same scope includes compressor, circuit board (PCB), fan motor and thermostat repair or replacement. Gas refilling and compressor, PCB, fan motor and thermostat repair or replacement are all in the company's AC repair scope, so ask for each one to be quoted on its own. Gas refills start from AED 150.
Does the diagnostic fee apply if I do not go ahead?
The company says a small diagnostic fee applies and is waived when you go ahead with the repair. Ask whether a fee applies if you do not go ahead, and how much it is, before you book.
Why is there no fixed price for a compressor?
Compressor replacement is quoted per unit capacity, so the figure depends on the size of your system. Have the unit's label or model details ready when you ask, so the quote is for the right unit.
How do I book AC repair Dubai visits without surprises?
Confirm the time and the access a day ahead, and write the symptoms into the booking so the technician knows what to bring. Appointment reminder templates has wording you can adapt for that confirmation.
What should I have ready for the visit?
Bring the notes from above, the access arrangements for the property and the unit's label details, including the model and the refrigerant type. If there was an earlier invoice, quote or gas refill, keep a copy with the notes. Having the history to hand lets you answer questions about earlier work without guessing.
Book with the notes ready
Write the symptoms in one list, check the filter, and ask for a diagnostic inspection and a fixed written quote before any work starts. Compare the company's full AC repair page on the Top Fixers website before you call, and use the notes above to make that first conversation shorter.
A short AC repair in Dubai overview sums up the same steps on one page.
